I design the moments in enterprise software that determine whether people actually use it — onboarding, activation, the experiences that stick.

Most of my work has been without a PM, so I've learned to hold the business context and the craft at the same time.

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Selected work

Cisco Networking Learning Hub

Redesigned the learning hub for a large-scale enterprise platform, clarifying entry points and content structure to improve activation, engagement, and long-term learning adoption. Impact • Increased learning enrollment, contributing to +33% growth in monthly active users • Improved onboarding experience (+7% CSAT) • Established a design-led product operating model, enabling data-informed decisions and faster delivery

Cisco Networking Learning Hub

Led the redesign of a global learning platform for Cisco Networking users, improving how networking engineers discover learning and onboard into the product ecosystem. Impact • Increased learning enrollment, contributing to +33% growth in monthly active users • Improved onboarding experience (+7% CSAT) • Established a design-led product operating model, enabling data-informed decisions and faster delivery

Meraki Community Design System

Led design system adoption for an enterprise community platform, applying and adapting system patterns to improve consistency and reduce friction for users navigating support content. Impact • +10% CSAT (highest recorded for the platform) • 70% “Truly Satisfied” CSAT score • Translated Cisco’s design system into consistent patterns within a constrained, legacy community platform

Meraki Community Design System

Led the first adoption of Cisco’s design system within the Meraki Community, modernizing a legacy, off-the-shelf support platform and aligning it with Cisco’s broader product ecosystem. Impact • +10% CSAT (highest recorded for the platform) • 70% “Truly Satisfied” CSAT score • Translated Cisco’s design system into consistent patterns within a constrained, legacy community platform

In-App Learning for Cisco Networking

Led discovery and design for an in-app learning pilot within the Meraki dashboard, shaping in-product learning experiences that support users at the moment of need. Impact • Drove 18% of Learning Hub traffic from in-product entry points • Increased subscription licensing conversions by 8% • Piloted a new in-app learning model that became a department initiative for product adoption

In-App Learning for Cisco Networking

I led discovery and design for an in-app learning pilot within the Meraki dashboard (now part of Cisco Networking), identifying and shaping in-product learning opportunities at the moment of need. Impact • Drove 18% of Learning Hub traffic from in-product entry points • Increased subscription licensing conversions by 8% • Piloted a new in-app learning model that became a department initiative for product adoption

How I work

Designing for clarity in complexity

My background in studio art and learning shapes how I approach product work, balancing structured thinking with visual clarity and systems perspective.

Navigating ambiguity

I’m most effective in evolving problem spaces where goals are still forming and teams need alignment before moving forward.

Clarifying direction

I frame ambiguous problems and define the decision space so teams can make confident product choices.

Building shared understanding

I partner with product and engineering to surface assumptions, align on priorities, and ensure decisions remain coherent as products evolve.

Grounded in craft

Outside of product work, I maintain a hands-on creative practice in illustration and lettering, which keeps my thinking rooted in craft, composition, and visual clarity.

What my teammates say

Jayne is exceptionally intentional in how she approaches her work—whether it’s design decisions, stakeholder conversations, or framing a problem.

She consistently centers the audience and brings clarity to complex discussions.

Design Partner

Cisco Meraki

Jayne has a rare ability to take open-ended ideas and turn them into clear, actionable direction.

She helped teams move from brainstorming to execution, and her judgment built confidence across the group.

Team Lead

The Mount Vernon School